Focus Kitten
Who refunds you depends on where you bought Focus Kitten. Whichever it is, write to us if you're stuck and we'll help you get there.
These orders are processed by Paddle.com Market Ltd, our reseller and Merchant of Record — Paddle handles the actual refund transaction, but we're always happy to sort it out.
14-day guarantee. If Focus Kitten isn't for you, email us within 14 days of your purchase and we'll refund it — no questions asked, for both the Monthly and the Annual subscription.
How to ask. Email hello.focuskitten@gmail.com with the email you used to buy, or simply reply to the receipt email Paddle sent you. Refunds are returned to your original payment method and usually appear within a few business days.
Cancelling. You can cancel at any time — email us and we'll cancel it for you. Cancelling stops future renewals; you keep access until the end of the period you already paid for. Cancelling on its own doesn't refund past charges — for that, use the 14-day guarantee above.
After 14 days we'll still take a look — if something was clearly broken on our side, write to us and we'll make it right.
Apple is the seller for those orders, so Apple issues the refund and we have no way to do it for you — we can't see the purchase at all.
How to ask. Go to reportaproblem.apple.com, sign in with your Apple Account, find Focus Kitten and choose to request a refund. Apple decides these under its own terms, and its usual window is 14 days.
Cancelling. Manage or cancel the subscription in your Apple Account settings, on the Mac or on an iPhone. Cancelling stops future renewals; you keep access until the end of the period you already paid for.
If Apple turns you down and you think that's wrong, write to us anyway — we'll see what we can do.